To ensure the highest level of customer satisfaction and to address any concerns directly and efficiently, our refund policy requires customers to contact us as the first step in the refund process. We only consider refund requests for Max for Live devices if the following procedure is followed:
Direct Contact: Customers must initiate their refund request by replying directly to their purchase receipt email. This ensures that we can verify the purchase and directly associate your request with the transaction.
Provide Information: The refund request must include all relevant information detailing the issue with the product including system information and software versions. Please describe the problem you are experiencing in as much detail as possible to allow us to address it promptly and effectively.
Timeframe: Refund requests must be submitted within 14 days of the purchase date. Requests made beyond this period may not be eligible for a refund.
We kindly ask our customers to adhere to this process, as it allows us to address your concerns directly and reduces the need for chargeback procedures through your bank. We are dedicated to resolving any issues you may face with our products swiftly and thoroughly.
Upon receiving your refund request, we will assess the information provided and respond within 7 days. We may contact you for further details or to propose a solution. Our goal is to resolve any issues to your satisfaction promptly; however, refunds will be granted at our discretion based on the information and circumstances of each case. If a refund is issued, please be aware that it will result in the immediate revocation of your license for the refunded device, and you will be required to cease using the software.
Thank you for your understanding and for choosing Fixation Studios // GMaudio.